Large companies like Google and Amazon have already been using artificial intelligence in the form of chatbots. They help customers with questions about products, services, or even problems. But what does the future look like with increasingly advanced assistance in the Metaverse?
The use of AI in businesses
AI-driven assistance systems are currently finding significant applications, especially in the service sector. They function as chatbots, handling customer inquiries that were traditionally managed by employees or customer service personnel. These bots can even answer questions on their own or, in special cases, connect customers to specialized personnel. When it comes to meetings, AI assistants can take notes, helping to make work more efficient. Furthermore, AI can meticulously capture customer preferences using algorithms, which helps businesses tailor their services to their customers. AI is also employed in the analysis of search queries. AI assistants are frequently used in interpretation and navigation systems as well. In addition, AI is already being used to create content such as sports news, stock market updates, and weather forecasts. In Content Marketing, ChatGPT is a big deal and can help with content creation. In the future, artificial intelligence will become even more helpful as personal assistants in the office, helping with tasks like writing emails, administrative work, and making reports. AI will also make its way into the education sector in the form of virtual learning companions. And in areas like healthcare, agriculture, and construction, AI will contribute to system efficiency through automation.
The Benefits of AI Assistance in a Nutshell:
- Automation can streamline processes, e.g., Supply Chain Management and logistics benefit from automated warehouse management, inventory management and forecasting.
- Boosting efficiency (by saving both time and costs)
- Analysis of large datasets, identification of patterns, and forecasting.
- Customer service is available 24/7
- Personalized customer experiences with tailored promotions and dynamic pricing.
- Enhanced IT security, as AI can identify and eliminate suspicious activities.
AI avatars and the Metaverse
Right now, chatbots can handle simple tasks and talk to customers, but it often feels like you’re talking to a machine. The solution to this are AI avatars. They give a bit of personality to the regular chatbot and can chat with customers on an emotional level. In shaping the increasingly relevant Metaverse, three-dimensional AI avatars will play a significant role as they have the potential to revolutionize service within the Metaverse. Even in the digital world, we want personal and unique customer conversations. Avatars have their own personalities, so they make conversations more lively, human, and natural. Within Metaverse spaces, customers have the opportunity to interact with their own avatars and easily ask questions through text chat or voice input.
This is how it could look like:
If you want to use AI avatars in the Metaverse, you can start with just three simple steps.
Whether it’s a 3D showroom, learning platform, or online shop, the avatars can be integrated into any desired environment. Providers benefit from automated processes and always-on service. With the 3D platform by rooom, you can make the customer experience even more personal and thereby strengthen your brand sustainably.